China Southern Airlines Cancellation Policy

China Southern Airlines Cancellation and Flight Change Policy:

China Southern Airlines - The airline is China's flag carrier, the important fact of knowing that it is the world's best operating airline. Airlines provide services in more than 120 destinations in Asia, Europe, and North America. China Southern Airlines is a member of the Star Alliance. The airline-run frequent flyer program is Miles and More. To experience the oldest airline in the world, you will be required to fly with the airlines making the cancellation either on the official website of China Southern Airlines or the same can be done by calling the cancellation number.

China Southern Airlines Cancellation Policy

China Southern Airlines believes in providing customer satisfaction and convenient and cost-effective travel solutions. Therefore, it has a cancellation policy so that users who need to cancel the reservation do not have to lose all the money paid for the reservation. The Cancellation Policy of China Southern Airlines is that it allows canceling the ticket 24 hours before the China Southern flight without any penalty if the reservation was made one week before the departure date of the China Southern flight. To cancel a China Southern flight, follow the steps:

  1. Visit the official website of China Southern Airlines.
  2. Go to the online refund page and request a refund online using the PNR number.
  3. Once the passenger has submitted an online refund request, the passenger seat and reservation will be canceled and cannot be restored as well.
  4. After the passenger refund request is accepted, the refund will be credited within a few business days.
  5. Make sure that the average payment passenger used is currently active for the refund to be credited successfully.

China Southern Airlines Refund Policy

Although the refund for cancellation of China Southern flight ticket passengers depends on the type of flight ticket that the China Southern passenger has booked. If the passenger has a refundable ticket, the passenger will receive a refund after canceling the China Southern flight ticket, but in order to get a full refund, the passenger must cancel it within 24 hours after booking and 7 days before the scheduled departure of the China Southern flight. In the event that the passenger has canceled the China Southern flight ticket within 7 days of the China Southern flight reservation, the passenger will receive a refund after deduction of cancellation charges. For China Southern non-refundable flight tickets, the passenger will receive a refund only from the passenger, cancel it within 24 hours of booking; otherwise, the passenger is not eligible for any refund.

To cancel passengers, China Southern airfare must follow a simple procedure:

  • Go to the booking website and click on the Booking Status option.
  • Enter the passenger confirmation number, name, and surname.
  • Then go to Manage China Southern Airlines booking option and click Change/Cancel China Southern flight option.
  • The presence of passengers will be validated by sending a confirmation code to the registered mobile phone number of passengers.
  • Fill in the cancellation and refund cause form.
  • Provide passengers with bank details where the passenger wants passengers to refund.
  • Click the Done button after completing all the steps.
  • Passenger reimbursement will be made within a few days after requesting reimbursement.


In case of any queries related to the cancellation policy or its charges, the passenger can contact the customer service professionals who are available 24 *7 for passenger service and will inform the passenger about all the points that the passenger must know.

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